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City of Pocatello News

Posted on: July 25, 2017

Utility Billing Office to Temporarily Limit Services Thursday due to Computer Upgrades

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Computer upgrades will be limiting the services available to residents at the City of Pocatello Utility Billing office Thursday afternoon.


On July 27, from 3:30 p.m. to 5 p.m., staff will be unable to post payments or access customer accounts to answer billing questions. During the scheduled outage, customers will still be able to:


- Make a payment by phone if the account number is known as well as the amount to be paid

- Make payment arrangements in person or by email

- Sign for new customer service

- Request summer-line turn-on’s, leak repair verification, and meter readings


The outage will not affect the City’s online bill-pay services.


Officials apologize for any inconvenience the outage may cause. Office services are scheduled to return to normal Friday morning. Residents with questions about the impact to billing services can contact the Utility Billing office at 208-234-6241.


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