Department Head
Cindy Robbins

Department Address
911 N. 7th Ave.
Pocatello, ID 83205
208-234-6241
208-234-6577 (fax)

Billing Office Hours
Mon-Thurs 8 am - 5 pm Friday 8 am - 1 pm
 
 
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UTILITY BILLING DEPARTMENT MISSION


The City of Pocatello offers its residents municipally owned utilities, including water, sewer, and sanitation. Pocatello has a Mayor/Council form of government, wherein the City Council establishes all utility rules and regulations, and sets the rates for utilities. Below are services provided and managed by the Utility Billing Department.


Office Hours


Monday-Thursday 8 am - 5 pm
Friday 8 am - 1 pm

Closed Saturdays, Sundays and Holidays
Visa, Mastercard and Discover are accepted at city offices, by phone, or online through the Online bill pay system 24/7.


Meter Reading & Preparation of Bills


All meters will be read at regular monthly intervals except during the winter months. Under normal conditions, bills will be based upon actual readings taken from meters except during the winter months when you are billed only a service charge and a winter minimum set by ordinance. Winter minimums are adjusted in the spring.


Sewer Service Information


For emergency sewer backup and repair service, call 241-1813. After hours, weekends, holidays, call 241-1813. For other divisions of the Water Pollution Control Department, call 234-6254.


After Hours Water Service For emergency water service after 5:00 p.m. weekdays, and on weekends and holidays, call 234-6181. Contact Utility Billing, 234-6241, for turning water service on or off during regular working hours. There will be no fee charged for emergency turn on/off.


Billing Procedures


Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill. A 3% per month late penalty charge will be imposed on the delinquent amount posted on the next billing. Rules, regulations, and rates of the Pocatello Utility Billing Department are available for public inspection at the Administrative Offices during regular business hours.


Notice of Delinquency/Termination


Customer statements are mailed monthly. If a statement mails out with a previous month's statement balance, which remains unpaid by the due date, a late notice is mailed allowing 7 days to make payment prior to termination of service.

Once service has been turned off for nonpayment, services will not be reinstated until the bill is paid, plus the payment of a turn on/off fee and an applicable credit deposit (contact Utility Billing for amounts).


Returned checks must be paid within 7 days after notification or utility service may be terminated. All returned checks require a $20.00 returned check charge.


Disputed Bill Procedure


If you have a question concerning the amount of your bill, or if you wish to make credit arrangements for payment, you may have a pre-termination hearing with the Utility Billing Manager or in his/her absence the City Clerk Treasurer, provided written request is received by the Utility Billing Manager at least one day prior to the proposed shut off date. If you have any questions regarding this procedure, call the Utility Billing Manager at 234-6241.


Establishment of Credit: Residential and Commercial Service


The applicant's credit will be established: If the applicant previously had service with the city in their name and provided that the payment history of the applicant is unimpaired in the opinion of the city.


New customers and customers who have unacceptable credit are required to provide a cash deposit (contact Utility Billing for the amount) to secure payment of any bills incurred. The deposit will be automatically credited to the account after 12 consecutive months without account delinquencies. All applicants for utility service will be charged a turn on fee for new services, or a transfer fee to change or transfer a service address (contact Utility Billing for the fee amounts).


Payment Collection Boxes


The City has payment collection boxes located:


• 861 Yellowstone (under the Wall 2 Wall Carpet sign)
• 2695 South 5th Avenue
(the Tourist Information Center)
• Arthur and Custer
• Main & Lewis
• 3945 Poleline
• (2) in front of City Hall

 

 


Click to pay your bill today or to find out how to acquire a PIN to pay city utilities online.

The City of Pocatello offers online registration for its curbside recycling program. Residents interested in participating in the co-mingled curbside recycling program can click here to opt-in for service.

Each year utility rates are reassessed in October. For current utility rates click here.
AIRPORT ENGINEERING MAYOR'S OFFICE STREET OPERATIONS
ANIMAL SERVICES FINANCE PARKS & RECREATION TRANSPORTATION
BUILDING & INSPECTION FIRE PLANNING UTILIITY BILLING
CEMETERY HUMAN RESOURCES POLICE VISION 12
CITY CLERK LEGAL SANITATION WATER
INFORMATION TECHNOLOGY LIBRARY SCIENCE & ENVIRONMENT WATER POLLUTION CONTROL
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