Pocatello Utility Billing Department
The City of Pocatello offers its residents municipally owned utilities including water, sewer, and garbage (sanitation). Pocatello has a Mayor-Council form of government, wherein the City Council establishes all utility rules and regulations and sets the rates for utilities.
Visa, MasterCard, and Discover are accepted in person at the City offices, by phone, or through an online bill pay system 24 hours per day / 7 days per week.
Meter Reading & Preparation of Bills
All meters will be read at regular monthly intervals except during the winter months. Under normal conditions, bills will be based upon actual readings taken from meters except during the winter months when you may be billed only a service charge and a winter minimum set by ordinance. Winter minimums are adjusted in the spring.
Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill.
Notice of Delinquency / Termination
Customer statements are mailed monthly. Any account that isn't paid by the due date listed on the billing statement will receive a late notice. This late notice gives the customer a grace period of 7 days to pay before a 3% late fee charge is assessed. The late notice will further have a due date and a statement stating that if payment or a payment arrangement is not made by the due date listed, services will be terminated. If services are terminated, all past due amounts plus an applicable deposit will be required prior to services being reinstated. A disconnect/reconnect fee will be charged on the next billing statement.
Returned checks must be paid within 7 days after notification or utility service may be terminated. Payment for returned checks must be made in cash, by cashier check/money order, or by credit card. All returned checks will have a $20.00 returned check fee.
Disputed Bill Procedure
If you have a question concerning the amount of your bill, please call our office at 208-234-6241. If you wish to make a payment arrangement, please email us at firstname.lastname@example.org. You can also stop by our office located inside City Hall at 911 N 7th Ave. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.