Pocatello Utility Billing Department
The City of Pocatello offers its residents municipally owned utilities including water, sewer, and garbage (sanitation). Pocatello has a Mayor-Council form of government, wherein the City Council establishes all utility rules and regulations and sets the rates for utilities (PDF).
Visa, MasterCard, and Discover are accepted in person at the City offices by phone or through an online bill pay system 24 hours per day / 7 days per week.
Meter Reading & Preparation of Bills
All meters will be read at regular monthly intervals.
Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill.
Notice of Delinquency / Termination
Customer statements are delivered monthly. Any account that isn't paid by the due date listed on the billing statement will receive a late notice. This late notice gives the customer a grace period of 7 days to pay before a 3% late fee charge is assessed. The late notice will have a due date and a statement stating that if full payment or a payment arrangement is not received in our office by 5:00 p.m. on the listed due date, services are considered terminated. All past due amounts plus an applicable deposit will be required. An out-for-shutoff fee of $40.00 will be billed on the next billing statement.
Returned payments must be paid within 7 days after notification or services will be terminated. Payments must be made in cash, by cashier check/money order, or by credit card. All returned payments will have a $20.00 returned fee applied.
Disputed Bill Procedure
If you have a question concerning the amount of your bill, please call our office at 208-234-6241 or send us an email. If you wish to make a payment arrangement, please send us an email, stop by our office located inside City Hall at 911 N 7th Ave during our business hours, or place a written note in one of the drop boxes in the City Hall parking lot.