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City of Pocatello News

Posted on: July 27, 2018

Pocatello Fire Dept., SIPH Urge Residents to Know “When to Call 911”


The Pocatello Fire Department and Southeastern Idaho Public Health are joining forces to help residents to know when to grab the phone and dial the country’s most famous three numbers.

Recently, the two organizations joined forces for the “When to Call 911” campaign. The effort aims to help educate citizens on the appropriate time to call for emergency medical services.

“We still encourage people to call when in doubt,” said Kim Stouse, Community Relations/Education Specialist for the Pocatello Fire Department. “But for those times when you’re on the fence, we’ve put together a list of symptoms that should never be ignored.”

Officials say you should call 911 if you or someone you are with are experiencing:
•Facial droop
•Arm weakness
•Suicidal feelings
•Severe bleeding
•Sudden, severe pain
•Mental confusion
•Seizure symptoms
•Speaking difficulties
•Chest pain or pressure or “unusual” heartburn
•Dizziness, weakness, fainting, or unconsciousness
•Sleeping and won’t wake up
If you are not experiencing one of these symptoms, officials recommend you proceed to an urgent care provider or if one is unavailable, to the emergency room.

Beyond just the when, officials are also focusing on what you need to have ready when you make the call. They recommend callers be able to provide:
•Phone number
•Description of the incident or problem
•Approximate age of the person
•If the person is conscious and if they are breathing
•Any other pertinent details
For more information about the Pocatello Fire Department, visit

For more information about Southeastern Idaho Public Health, visit

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